Placing an Order

Placing an Order

Placing an order at our online shop is easy. Use our search or navigation tools to locate your desired products. Once you have selected the required colour, size, flavour and/or quantity simply click on the "Add to Basket" button found on the product page. 

When you have selected all the desired products, go to the top right-hand menu bar and click on "My Basket". Here you are able to modify the quantities of items added or delete them completely from the list. If you are satisfied with your selection of products you may proceed to checkout. If you are a registered customer, simply enter your login details. New customers are now able to easily create a customer account. 

You will be directed to the Delivery Address page where a delivery address can be selected or a new delivery address added. After clicking on the "Continue" button you are then able to select your preferred method of payment. In the next step, you can choose between shipping companies and opt for a gift box and/or greeting card, if you wish. Once these steps have been completed, you are able to review and subsequently place your order. 

An order confirmation email will be sent to your email address displaying the order details. Your order will now be processed as soon as possible. 

Product Availability & Stock Levels

We do our best to stock as many products as possible. Products that are in stock are dispatch on the day the order is placed or latest by the day after. 

The product page displays the product's delivery status. The products are displayed as being: 

  • In stock 
  • Ready for delivery in X days/weeks
  • Currently not in stock 
  • Shipped directly by the manufacturer

When viewing the "My Basket" page, the estimated delivery date will be displayed. 

Should delays in delivery occur, a notification email will be sent to your email address. 

Our Payment Options

Available payment methods in Austria
RatePAY Direct Debit
The invoice amount will be deducted via Direct Debit. Please ensure there are sufficient funds in your account.
RatePAY Invoicing
Settle the payment only after receipt of goods within 14 days.
Cash in Advance
Transfer the invoice amount due to our bank account. Once the payment reaches our account your order will be processed.
Credit Card, VISA, Mastercard, American Express, Diners Club
Pay comfortably and conveniently with your credit card. We accept the following cards: VISA, Mastercard, American Express, Diners Club.
Cash on Delivery
Conveniently settle the outstanding invoice amount at delivery. Ensure the payment is at hand when the package is delivered. You will receive a confirmation once the items are dispatched from our warehouse.
Instant Bank Transfer
A new TÜV certified online payment system on the basis of approved online banking, which uses PIN/TAN code entry for a secure and speedy online shopping experience.
Paypal
Easy and secure payment transfers using your Paypal account.

Additional Delivery Options

Greeting Card

At checkout, you have the option of adding a personal greeting card to your order. Choose between various designs, write a personal message and preview the finished version before adding it to your basket. 

It is not possible to add a greeting card once the order is completed. 

Invoice Not Enclosed

This option is important if you are looking to send a gift box that does not contain the invoice. In such cases, the delivery address can vary from the billing address. The package is then shipped to the delivery address whereas the invoice is sent to the billing address. 

When billing and delivery addresses are identical, the gift box and invoice and packaged separately but are both shipped to the same address.

Isothermal Packaging, Fresh Produce Shipping & Shipping by the Manufacturer

Isothermal Packaging

To ensure absolute freshness and high quality, heat-sensitive products are dispatched using isothermal packaging. Products that are declared as chilled/frozen/refrigerated goods are automatically shipped in isothermal packaging. This option cannot be deactivated. 

The isothermal packaging is composed of extruded polystyrene that is coated in aluminium and has a thickness of 5 mm.

The packaging can be disposed of in plastic waste.

A surcharge of €4.90 is added to the regular delivery costs incurred. 

Fresh Produce Shipping

Fresh Produce Shipping 
Fresh produce is only dispatched using a cooler box, thus we are able to guarantee that your ordered goods will arrive in an absolute fresh state. Your order will be shipped directly to your front door in the shortest time possible. 

Option 1
You receive the cooler box at home. The fresh produce is removed from the cooler box and it (the cooler box) is given back to the courier. 

Option 2
When you are not present to receive the goods, the cooler box is placed at the entrance of your home. A returns label can be found on the inside of the cooler box. Simply place the returns label on the box and hand it over at your nearest Post Office. (Liability transfers to the recipient once the cooler box is in his/her possession). 

Please note: You will be charged €80 if the cooler box is not returned. 

Cooler boxes are not dispatched on public holidays nor on the eve of such holidays. If an order is placed by 07:00, the cooler box may be dispatched on the same business day if absolutely necessary. 

Shipping by the Manufacturer

Some products such as bulky items are shipped directly from the manufacturer. This information will be reflected during the order process under "Delivery Options". Regretfully, no tracking information is available for this kind of delivery as it is dispatched directly from our logistics centre. 

Our Customer Service Team is happy to assist with any enquiries that you may have regarding your order. 

Further Comments Section

Our "Further Comments" section on the "Order Review" page at checkout is used to compile notes and requests for our warehouse. Unfortunately, we are unable to forward any delivery notes to the selected courier.

Our Customer Service Team does their best to forward these notes to the delivery companies. Regretfully, we cannot guarantee that the notes are received or taken into account by the courier.

Should you require any assistance or would like to modify your order, please contact our Customer Service Team.

Order Status

Once an order has been placed its status can be viewed in your account. Modifications can only be made to the order if it has not reached the packing process yet. 

Awaiting payment: The payment has not reached our account yet. Order modifications can still be made at this stage. A payment reminder is forwarded to your e-mail address on a weekly basis for the period of four weeks. If the payment has not reached our account by the end of this period, the order is deactivated automatically. Should the payment reach our account after this period, the order can be reactivated. 

Ready for dispatch: The order has reached our system but has not been processed yet. Modifications can still be made. 

Currently being packed: The order is currently being packed or may be on underway to the selected delivery service. Modifications are no longer possible. 

Dispatched: The order has been dispatched. 

Cancelled: The order has been cancelled.